Technical Support Specialist - Level 1
Core
Provide Level 1 technical support for Zeiss Optical Hardware, resolving customer issues via ticketing, CRM, and in-house bench repair.
Role type
Level 1 Technical Support Specialist (Optical Hardware)
Builds
Service quotations, repair documentation, and service workflow transitions
Domain
Optical hardware and sensor manufacturing
Deliverable
client delivery
Required skills
bench repair of optical sensors, service quotation creation, problem definition and solution pathing, electrical schematic reading, SAP/SAP-CRM proficiency, multi-tasking
Preferred skills
engineering or technical degree, 2+ years in technical support or software applications
Responsibilities
interact with customers for support requests, provide expert advice on problem statements, collaborate with service engineers, report on product issues, escalate calls per procedure
Seniority
Entry-level to Mid-level, hands-on IC