Business Analyst Support, IN Payments
Core
Drive customer experience (CX) improvements for Amazon Pay India by building dashboards, performing root cause analysis, and automating reporting workflows using AI tools.
Role type
Business Analyst Support (Data Analytics & CX)
Builds
Dashboards, automated reporting workflows, and insight mechanisms for Amazon Pay India
Domain
Fintech / Payments / Customer Experience
Deliverable
dashboards & analysis
Required skills
SQL, data visualization, data mining, GenAI/agentic AI tools, stakeholder management, autonomous execution
Preferred skills
Python, R, scripting, MS Excel, table joins, aggregate analytical functions
Technologies
SQL, SAS, SPSS, GenAI, agentic AI tools
Responsibilities
Build and maintain CX dashboards; write queries for root cause analysis; translate business needs into data solutions; automate reporting with AI tools; manage stakeholder programs and documentation; share customer insights via contact mining and heartbeat dashboards
Seniority
Junior to Mid-level, hands-on IC