Senior Customer Solutions Manager - Global Financial Services, Financial Services
Core
Guide technically advanced financial institutions (banks, insurance, capital markets, fintech) on their multi-year journey to cloud and AI adoption, acting as the connective tissue between Sales, Support, Solutions Architecture, and Professional Services.
Role type
Senior Customer Solutions Manager (Global Financial Services)
Builds
Cloud adoption lifecycle outcomes, AI adoption initiatives, and organizational cloud readiness for global financial institutions
Domain
Cloud computing and AI in Global Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Leading large-scale technical or engineering programs, customer-facing work with executives and technologists, cross-functional team leadership, cloud transformation project management
Preferred skills
PMP certification, SCRUM/Agile or SAFe certification, experience implementing cloud services including migrations and modernization
Technologies
AWS services, cloud adoption framework, cloud center of excellence, communities of practice
Responsibilities
Partner with C-suite executives to define cloud transformation roadmaps, orchestrate cross-functional AWS teams for workload migration or AI adoption, run executive briefing sessions to align leadership on business outcomes, manage complex business and technology initiative programs, coach customer cloud centers of excellence through operational readiness reviews, translate customer intelligence into actionable feedback for AWS product teams
Seniority
Senior, hands-on IC with program leadership