Customer Solution Manager, Amazon Web Services

## Responsibilities - Collaborate with customers, sales, solutions architecture, software development, and service teams to deliver technical solutions that solve complex technology problems. - Work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress, and develop schedules. - Be a single point of contact to customers and internal stakeholders on the progress of all activities related to the customer. - Assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. - Be an AWS evangelist and influence customers to allocate appropriate resources to achieve their goals. - Demonstrate critical thinking, self-motivation, and the ability to deal with ambiguity. - Bring a cool head, strong technical background, be detail-oriented, have excellent problem-solving abilities, and be an exemplary communicator. - Influence team decisions with technical expertise and operational excellence to drive secure and robust customer solutions. - Innovate, use data to make decisions, and express oneself thoughtfully. - Be passionate about delivering a great customer experience and contributing to team goals. ## Requirements - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience. - 5+ years of work in enterprise IT, either as a vendor, consultant, or with prior experience working with or managing technical programs. - Bachelor's degree in Science, Technology, Engineering, Math, or a related field. - Experience working in enterprise IT, either as a vendor, consultant, or with prior experience working with or managing technical programs. - Experience in customer-facing roles. ## Nice to Have - AWS or other cloud certification. - Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle. - Experience using AI and automation tools to accelerate delivery and reduce manual effort. - Experience building business cases that connect technical adoption to measurable business outcomes. ## Benefits - Inclusive Team Culture - Mentorship & Career Growth - Work/Life Balance - Diverse Experiences - Why AWS?