Senior UX Designer System Tools, Amazon Customer Service
Core
Designing and improving operational tools that empower customer service associates to solve real-world challenges before they reach customers.
Role type
Senior UX Designer (System Tools)
Builds
End-to-end customer service tools for Amazon's operation teams
Domain
E-commerce / Customer Service Operations
Deliverable
production ML models | product features
Required skills
End-to-end user-centered design, prototyping (Figma/Adobe Creative Cloud), stakeholder alignment, user research, iterative testing, design pattern creation, visual design
Preferred skills
Design system maintenance, Scrum methodology, strategic program execution
Technologies
Figma, Adobe Creative Cloud
Responsibilities
Lead end-to-end design from concept to launch, partner with product/engineering/research teams, lead design reviews and workshops, create user interfaces revealing meaningful patterns, develop and validate solutions through user research, build narratives connecting insights to business opportunities, experiment with innovative UX tools
Seniority
Senior, hands-on IC