Order Management & Billing - Lead
Core
Lead the end-to-end Order-to-Cash (OTC) operating model, systems, and controls for a high-growth SaaS company, ensuring accurate order processing, provisioning, billing, and revenue recognition.
Role type
Senior Lead, Order Management and Billing Operations
Builds
Scalable, audit-ready OTC processes and systems supporting subscription, usage-based, and hybrid monetization models.
Domain
SaaS / Enterprise Software / Financial Operations
Required skills
Order-to-Cash process expertise, SaaS billing models, CPQ/ERP/Billing platform management, SOX controls, ASC 606, operational governance, cross-functional stakeholder influence, data analysis, process improvement, BPO management, month-end close execution.
Preferred skills
SQL, experience with Salesforce/Oracle Fusion/NetSuite/Stripe/Metronome, leading large-scale cross-functional initiatives, establishing direction in ambiguous environments.
Technologies
Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome, SQL
Responsibilities
Own day-to-day execution of Order Management and Billing Operations; Lead daily operating cadence with BPO and external teams; Build BPO enablement programs including SOPs and training; Establish governance, service levels, and quality reviews; Identify and implement automation and process improvements; Partner with Revenue Systems, Accounting, Product, and Engineering to align processes; Own operational controls and segregation of duties; Ensure billing and usage completeness for month-end close; Define and monitor operational performance metrics; Own the quarterly operating roadmap; Identify systemic risks and drive corrective actions; Lead operational reviews with stakeholders; Provide subject-matter leadership and coaching to teams.
Seniority
Senior, hands-on IC with strategic leadership scope
