Retail Operations Manager
Core
Drive operational excellence in PetSmart retail stores, managing merchandising, inventory, pet care operations, and leading a team of associates to deliver a safe and positive experience for pet parents.
Role type
Senior IC retail operations manager
Builds
Store operations, merchandising execution, and pet care services
Domain
Retail + Pet care
Deliverable
product features
Required skills
People leadership, inventory management, pet care operations, expense management, merchandising strategy, compliance enforcement, team coaching, scheduling, P&L oversight
Preferred skills
None stated
Technologies
Computer applications, inventory management systems
Responsibilities
Recruit, interview, coach, and develop store associates; oversee healthcare and daily care of store-owned pets; manage inventory accuracy, receiving, stocking, and pricing; drive sales and shrink targets while managing labor and supply expenses; maintain store standards, cleanliness, and safety protocols; execute opening/closing procedures and handle escalated customer concerns.
Seniority
Senior, hands-on IC
