PetsHotel Lead
Core
Lead the PetsHotel experience by ensuring exceptional service to pet parents, maintaining facility cleanliness, and overseeing pet healthcare and safety.
Role type
Senior retail operations lead (pet care)
Builds
Pet boarding and day camp services for pet parents
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, hotel operations management, pet healthcare administration, safety compliance, customer service, inventory and reservation management, physical labor
Preferred skills
Retail supervisory experience, leadership experience
Responsibilities
Facilitate associate development and performance management, oversee pet healthcare and facility cleanliness, manage check-in/check-out and reservations, ensure safety incident support and reporting, maintain store standards and equipment, sell merchandise and services
Seniority
Senior, hands-on IC