PetsHotel Lead
Core
Lead the PetsHotel experience by ensuring exceptional service to pet parents, proper healthcare and facility cleanliness for pets, and safe store operations.
Role type
Retail operations lead (pet care facility)
Builds
Pet boarding and day camp services for pet parents
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, hotel operations management, pet healthcare administration, safety compliance, customer service, inventory and reservation management, physical labor
Preferred skills
Supervisory experience, computer proficiency
Responsibilities
Train, mentor, and coach associates; oversee pet healthcare and facility cleanliness; manage check-in/check-out and reservations; ensure store opening/closing and safety standards; handle customer inquiries and complaints; perform physical tasks including lifting and moving equipment.
Seniority
Mid-level, hands-on IC