PetsHotel Manager
Core
Lead the safety and daily operations of the in-store pet boarding and day camp facility, ensuring high-quality care for pets and exceptional service for pet parents.
Role type
Store-level manager (retail hospitality)
Builds
Pet boarding and day camp services for customers
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, operational management, customer service, compliance enforcement, crisis management, inventory management, scheduling, conflict resolution
Preferred skills
Experience in customer-focused environments, proficiency in computer applications
Responsibilities
Recruit, hire, coach, and manage a team of associates; oversee pet check-in, medication administration, and daily care routines; ensure facility cleanliness and safety compliance; handle guest complaints and service recovery; coordinate in-store events and marketing; manage reservations and decline bookings when necessary; perform physical tasks including lifting pets and cleaning equipment.