PetsHotel Manager
Core
Lead the safety of people and pets and the pet parent experience within the hotel, driving company strategies and efficient daily business execution.
Role type
Senior IC retail operations manager (pet hotel)
Builds
Pet boarding and day camp services for pet parents
Domain
Retail + Pet care
Deliverable
product features
Required skills
People leadership, operational execution, customer service, safety compliance, inventory/merchandise sales, scheduling, conflict resolution
Preferred skills
None stated
Technologies
Computer applications
Responsibilities
Recruit, interview, hire, coach, and develop associates; manage reservations, check-ins, and guest paperwork; administer pet medication and handle sick/injured pets; coordinate in-store events and marketing; maintain facility cleanliness and equipment; respond to pet parent concerns via phone, in-person, or online; ensure store opening/closing procedures; sell merchandise and services; conduct safety incident support and reporting.
Seniority
Senior, hands-on IC