Assistant Store Manager - Customer Experience
No visa sponsorship
Core
Lead a team of associates to deliver exceptional customer experiences for pet parents across live pet sales, adoptions, and services (salon, training, hotel), while managing store operations and P&L.
Role type
Assistant Store Manager (Retail Leadership)
Builds
Pet parent experiences and store operations
Domain
Retail / Pet Services
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, conflict resolution, scheduling, compliance enforcement
Preferred skills
Experience in customer-focused environments, computer proficiency
Responsibilities
Recruit, coach, and manage a team of associates; oversee daily store operations and service delivery; manage store P&L, labor, and expenses; ensure safety and compliance with policies; handle escalated customer concerns.
Seniority
Mid-level, hands-on IC