Assistant Store Manager - Customer Experience
Core
Lead store operations and customer experience for a pet retail environment, managing staff, driving sales/P&L, and ensuring safety for pets and people.
Role type
Assistant Store Manager (Retail Operations & Customer Experience)
Builds
Pet retail services including live pet sales, adoptions, grooming salons, pet hotels, and training classes.
Domain
Retail / Pet Care
Required skills
Retail leadership, P&L management, staff recruitment and coaching, conflict resolution, operational compliance, scheduling, inventory/shrink management, customer service escalation.
Preferred skills
Experience in customer-focused environments, computer proficiency, ability to work under pressure.
Technologies
Computer applications, store POS systems, scheduling tools.
Responsibilities
Recruit, interview, hire, coach, and terminate associates; manage store P&L, sales targets, and shrink; oversee daily store operations and safety protocols; handle escalated customer concerns; conduct services walks and ensure policy compliance; manage staffing coverage and schedules.
Seniority
Mid-level, supervisory IC