Assistant Store Manager - Customer Experience
Core
Lead a retail store team to deliver exceptional customer experiences for pet parents while managing store operations, safety, and financial performance.
Role type
Assistant Store Manager (Retail Leadership)
Builds
Pet parent experiences across live pet sales, adoptions, grooming salons, training, and boarding hotels
Domain
Retail / Pet Services
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, conflict resolution, scheduling, compliance enforcement
Preferred skills
Experience in customer-focused environments, computer proficiency
Technologies
Computer applications
Responsibilities
Recruit, coach, and manage a team of 10-70 associates; oversee daily store operations and safety; drive sales and shrink targets; manage expenses; handle escalated customer concerns; conduct services walks to validate policy compliance.
Seniority
Mid-level, hands-on IC