Retail Customer Service Lead
Core
Lead customer service and store operations for a pet retail environment, ensuring safety, cleanliness, and positive experiences for pet parents and associates.
Role type
Retail Customer Service Lead (Key Holder)
Builds
Pet parent experiences, store events, and operational compliance
Domain
Retail / Pet Care
Deliverable
product features
Required skills
People leadership, brand integrity, operational oversight, safety management, sales execution, inventory management, POS operations, physical labor, compliance adherence
Preferred skills
Leadership experience
Technologies
POS systems, computer applications
Responsibilities
Train, onboard, and coach associates; manage store events and marketing; oversee live pet sales and adoptions; conduct inventory counts; handle cash transactions and online order pick-ups; maintain store cleanliness and safety standards; address customer concerns and complaints.
Seniority
Mid-level, hands-on IC