Incident Management Staff - Risk and Compliance Section, Group Governance and Compliance Department, Group Compliance Supervisory Department
Core
Manage incidents across the Rakuten Group, assess impact, handle escalations, and drive improvements to group-level risk management frameworks and governance processes.
Role type
Senior IC risk and compliance incident manager
Builds
Group-wide incident management frameworks, rules, processes, and executive reporting materials
Domain
Financial services / Enterprise Risk Management
Deliverable
dashboards & analysis
Required skills
incident management, risk assessment, stakeholder communication, executive reporting, process improvement, data analysis, project planning
Preferred skills
crisis management, internal controls, compliance, AI/RPA implementation, English communication
Technologies
AI, RPA
Responsibilities
Review incidents from group companies and business teams, evaluate impact, and handle escalations; Work with related teams on major incidents and follow up to prevent repeat issues; Plan and support incident management activities, and create internal rules and guidelines; Create reports and presentation materials for management meetings, the Board, and risk meetings; Analyze incident data, find group-wide trends, and suggest improvements; Plan and run training and awareness activities for the whole group
Seniority
Mid-career, hands-on IC
