IT Service Desk Analyst
Hybrid
Core
Respond to service requests, troubleshoot and diagnose incidents, and perform support for the Reserve Bank of Australia's technology estate.
Role type
IT Service Desk Analyst (First and Second Level Support)
Builds
Support for critical core IT platforms and the technology estate
Domain
Banking / Financial Services / IT Service Management
Deliverable
client delivery
Required skills
Microsoft Exchange, Windows 10, Office 365, ServiceNow, Active Directory, Group Policy, Antivirus, Citrix, VPN, TCP/IP, LAN/WAN
Preferred skills
ITIL, Microsoft (MCSE, MCP), Cisco certifications
Responsibilities
Respond to service requests, troubleshoot and diagnose incidents, escalate to other support groups, manage multiple requests based on urgency and impact
Seniority
Junior to Mid-level (2-3 years experience)