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Product Manager, Customer Strategy Department - Platform Strategy Supervisory Department (CSD)

Tokyo, Japan💼 Full-time🗓 2026-07-03 → 2026-07-31

Core

Lead product strategy, planning, development, and growth hacking for Rakuten ecosystem products including PointClub, myRakuten, and group common membership functions.

Role type

Product Manager, Customer Strategy

Builds

Rakuten ecosystem products (PointClub, myRakuten, membership functions) and new product initiatives

Domain

E-commerce, Fintech, Membership services

Deliverable

product features

Required skills

Product strategy planning, KPI management, Growth hacking, Project management, Web product management, Web usability and accessibility knowledge, Web front end technology knowledge, Logical thinking, Data analysis, Hypothesis testing

Preferred skills

Cross-functional team leadership, Agile/lean product development, New website startup, Website renewal, SEO/LPO/SEM experience, Mobile web/App development, Server-side programming (Apache, JAVA, PHP), Team building, Staff mentoring

Technologies

Apache, JAVA, PHP

Responsibilities

Plan product strategy based on ecosystem experience strategy, Manage product KPIs, Marketing, and User experience, Execute growth hacking initiatives, Plan new functions, Define direction of development, Manage projects

Seniority

Mid-level, hands-on IC

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