Infra Operation Group Manager - System Infrastructure Department, Information Systems Division, Rakuten Life Insurance Co., Ltd.
Core
Managing the System Operation Group to oversee daily system operations, incident response, release management, and team leadership for Rakuten Life Insurance's infrastructure.
Role type
Senior IC system operations manager (infrastructure)
Builds
Production environment stability and operational efficiency for insurance applications
Domain
Financial services / Insurance / System Operations
Deliverable
infrastructure
Required skills
System operations and maintenance, upstream operations design and implementation, team and people management, in-house system engineering
Preferred skills
Help desk and account support, SQL development, production release planning, financial institution experience
Technologies
Oracle, SQL Server, MySQL, Windows Server, Linux Server
Responsibilities
Oversee Help Desk/Account Team, Release Management Team, Operations Team, and Data Processing Team; Drive continuous improvement of team performance using PDCA cycle; Handle daily system operations and incident response
Seniority
Senior, hands-on IC with management responsibilities
