Lead Operation Producer - Service Operation Department, Product Development Division, Rakuten Payment, Inc.
Core
Lead incident management and system inquiry resolution for Rakuten Pay, ensuring high availability and 'Atari-mae' usability for users and merchants.
Role type
Senior IC operations lead (service operations)
Builds
Rakuten Pay cashless payment platform
Domain
Fintech / Digital Payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
incident management, system inquiry handling, stakeholder negotiation, team leadership, process improvement, troubleshooting, ITIL knowledge, Atlassian tools (JIRA, Confluence)
Preferred skills
mission-critical service operations, upstream development processes, payment/financial services experience, work process analysis
Technologies
JIRA, Confluence
Responsibilities
Lead incident management process involving engineers, handle system-related inquiries, manage and report incident progress, drive continuous work process improvement
Seniority
Senior, hands-on IC