Senior Engineer, IT
Core
Provide comprehensive support and maintenance of video and telephone systems, ensuring seamless communication across on-prem and cloud solutions.
Role type
Senior Unified Communications Engineer
Builds
Unified Communications platforms (Cisco UC, MS Teams, Amazon Connect, Zoom)
Domain
Telecommunications / Unified Communications
Deliverable
infrastructure
Required skills
Cisco Communications Manager, Cisco Unity Connection, Cisco Contact Center Express/Enterprise, Cisco voice gateway configuration (MGCP/SIP/CUBE), Microsoft Teams voice and SBC, Zoom conferencing, PowerShell scripting, Python scripting, VoIP protocols (RTP, SIP, MGCP, H.323), CUCM CSS/partitions/dial plan, Cisco UCS server administration, circuit provisioning (ISDN/E1/T1/SIP)
Preferred skills
SNMP monitoring/analytics, CDR record management, trading turrets (Cloud9, BT, IPC) knowledge
Responsibilities
Provide tier 1/2/3 support and after-hours on-call support, plan and implement upgrades/fixes to UC systems, provision voice circuits with providers, diagnose and troubleshoot network/application issues, administer on-prem and cloud systems, document installation and troubleshooting guides, manage system patching, manage team ticket queue and SLAs, conduct internal training and cross-training, allocate team resources for projects
Seniority
Senior, hands-on IC
