Field Service Manager
Core
Manage field service operations, optimize technician dispatch and routes, and lead a team of technicians to improve operational efficiency and customer satisfaction.
Role type
Field Service Manager (Operations)
Builds
Field service operations, technician schedules, and customer service outcomes
Domain
Telecommunications / In-home services
Required skills
Field Service Management (FSM) software, route optimization, operational data analysis, root-cause troubleshooting, technical field coaching, safety compliance, customer satisfaction management
Preferred skills
Mentoring and coaching, critical thinking, cross-functional collaboration, planning and organization, AI application literacy
Technologies
FSM software, route optimization tools, AI-driven analytics tools
Responsibilities
Conduct skill gap assessments and develop personalized training plans; Lead team huddles and coaching sessions to align with KPIs; Analyze operational data to resolve friction points; Implement solutions to eliminate dispatch bottlenecks; Utilize AI tools to optimize technician schedules; Foster team morale and reduce turnover.
Seniority
Manager, hands-on leadership