Desktop Support Technician - Brisbane
Core
Provide intermediate to advanced end-user and desktop support, including installation, configuration, maintenance, troubleshooting, repair, and upgrade of laptops, desktops, mobile devices, and other endpoint technologies.
Role type
Level II Desktop Support Technician
Builds
Endpoint technologies and user support services for company employees
Domain
IT Support / Environmental Engineering Consulting
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
desktop and endpoint troubleshooting, diagnostic analysis, hardware repair, Microsoft 365 administration, mobile device management (iOS/Android), incident management, technical documentation, stakeholder communication
Preferred skills
Microsoft 365 Fundamentals certification, Microsoft Modern Desktop Administrator Associate certification, Apple support certification
Technologies
Microsoft 365, Windows, Microsoft Intune, Microsoft Authenticator, iPhone, Android
Responsibilities
Manage customer incidents and service requests using IT service management standards, apply endpoint security controls, create and maintain technical documentation, provide technical guidance on hardware and software, support employees across multiple office locations including remote troubleshooting, travel to company offices as needed, participate in after-hours or on-call support
Seniority
Mid-level, hands-on IC