Sr Analyst, Forecast & Capacity Planning
Core
Develop and maintain long-term, short-term, and intraday volume/demand forecasts; own strategic capacity models to align staffing levels with forecasted demand across business units and regions.
Role type
Senior Analyst, Forecast & Capacity Planning
Builds
Strategic workforce plans and capacity models for Disney Direct to Consumer streaming services
Domain
Media & Entertainment / Workforce Management
Deliverable
production ML models | dashboards & analysis
Required skills
Advanced Excel, SQL, WFM platforms (NICE, IEX), BI tools (Power BI), capacity planning, workforce planning methodologies, contact center dynamics, scenario modeling, data analysis
Preferred skills
Experience with global BPO partners (5000+ agents), modeling demand in seasonal subscription environments, live sports and entertainment industry knowledge
Responsibilities
Ensure accuracy and reliability of capacity plans and staffing forecasts; identify and mitigate risks related to staffing and service levels; deliver data-driven recommendations for strategic workforce decisions; proactively identify capacity risks and develop mitigation strategies; analyze data and build models to support operational goals; improve planning processes, tools, and forecasting accuracy
Seniority
Senior, hands-on IC
