Field Service Manager
Core
Leading and managing a team of field service technicians to ensure high-quality customer service for satellite TV and smart home installations.
Role type
Senior Field Service Manager (Operations & Team Leadership)
Builds
Customer satisfaction in satellite TV and smart home installation services
Domain
Telecommunications / Consumer Electronics / Field Services
Deliverable
client delivery
Required skills
Team leadership, coaching and mentoring, safety compliance, fleet management, performance improvement, problem-solving, physical labor (lifting, climbing, operating vehicles)
Preferred skills
None stated
Technologies
None stated
Responsibilities
Directing and coaching field technicians, training staff on processes and technologies, conducting on-site safety inspections, managing fleet maintenance, addressing escalated customer and employee issues, working hands-on alongside technicians
Seniority
Senior, hands-on IC