Field Service Manager
Core
Leading and managing a team of 8-10 field service technicians to ensure high-quality customer service for satellite TV and smart home installations.
Role type
Field Service Manager (Operations Lead)
Builds
Customer satisfaction in satellite TV and smart home installation services
Domain
Telecommunications / Consumer Electronics / Field Services
Deliverable
client delivery
Required skills
Team leadership, coaching and mentoring, on-site inspection, fleet management, process improvement, safety compliance, technical training
Preferred skills
Problem-solving, interpersonal skills, presentation skills
Technologies
Motor vehicles, ladders, safety equipment, installation tools
Responsibilities
Directing, coaching, and developing technicians; training staff on new processes and technologies; conducting on-site inspections for quality and safety; managing fleet maintenance and upkeep; addressing escalated customer and employee issues; working hands-on alongside technicians to improve performance.
Seniority
Mid-level, hands-on IC with team management