Digital Experience & Consulting Lead – Pensions
Core
Lead a team delivering digital services and consulting for public and private sector pension clients, ensuring user-centred solutions and measurable outcomes.
Role type
Senior IC digital experience & consulting lead (pensions)
Builds
Digital services, customer journeys, and consulting solutions for pension clients
Domain
Financial services / Pensions
Required skills
Team leadership, digital delivery management, client consulting, user-centred design, project governance, budget management, stakeholder management, regulatory compliance
Preferred skills
Pensions industry experience, financial services/regulated sector background, digital implementation experience
Technologies
N/A
Responsibilities
Lead and develop teams across Digital Implementation, Customer Experience and Design; Own governance, delivery standards and portfolio performance; Champion user-centred design and research-led decision making; Act as a senior adviser to clients on digital experience and service improvement; Manage utilisation, resource planning and delivery budgets
Seniority
Senior, hands-on IC with team leadership