Onsite Technician - Term Time
Core
Deliver high-quality ICT support and technical expertise to schools and academies in the Stafford region, ensuring services meet SLAs.
Role type
Onsite ICT Support Technician
Builds
Secure, reliable, and effective ICT environments for educational institutions
Domain
Education / IT Support
Deliverable
client delivery
Required skills
Troubleshooting, Microsoft 365 support, Windows Server administration, Active Directory, Group Policy, PowerShell, Virtualization (Hyper-V/VMware), Backup solutions
Preferred skills
None stated
Technologies
Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Windows Server 2016/2019/2022, Active Directory, Group Policy, PowerShell, Hyper-V, VMware
Responsibilities
Manage incidents, service requests, changes, and technical issues; Conduct onsite visits to provide face-to-face support; Support, maintain, and troubleshoot ICT equipment including servers, workstations, networking, and cloud services; Assist with ICT Audits, planning, and refresh programmes; Produce and maintain accurate technical documentation.
Seniority
Mid-level, hands-on IC