Customer Service Administrator
Hybrid
Core
Processing life and pension data, handling customer service inquiries via phone, paper, and mail, and maintaining accurate customer records.
Role type
Customer Service Administrator
Builds
Data entry into in-house systems and customer response workflows
Domain
Financial services (Life and Pensions)
Deliverable
dashboards & analysis
Required skills
Data entry, customer service, problem solving, accuracy, prioritization, communication
Preferred skills
Experience in FCA regulated financial services, fast learner, attention to detail
Responsibilities
Processing calculations and life/pensions data, receiving and responding to customer inquiries, maintaining customer records, referring complex problems to senior staff, achieving productivity and quality targets
Seniority
Individual Contributor