Customer Service Team Leader with German
Core
Leading a customer service team to deliver exceptional service and meet quality/performance goals.
Role type
Customer Service Team Leader
Builds
Customer service operations and team performance
Domain
Business services / Customer support
Deliverable
client delivery
Required skills
Coaching and mentoring, schedule management, performance review leadership, training plan support, compliance with Polish labour law, analytical thinking
Preferred skills
Customer-first mindset, organizational talent, ability to build trust and motivate others
Technologies
None stated
Responsibilities
Coaching and mentoring team to meet quality and performance goals, Managing schedules and ensuring smooth daily operations, Leading team meetings and performance reviews, Supporting training plans and development initiatives, Ensuring compliance with Polish labour law
Seniority
Individual Contributor, Team Lead