Knowledge & PR Manager
Core
Manage social media interactions, knowledge management systems, and operational communications to protect brand reputation and ensure efficient customer service delivery.
Role type
Senior People Manager (Product Owner)
Builds
Operational readiness, knowledge management capabilities, and customer communication templates
Domain
Financial Services / Customer Operations
Deliverable
product features
Required skills
People management, stakeholder management, knowledge management, content development, project coordination, data analysis, Microsoft Office proficiency
Preferred skills
Change management, digital transformation, continuous improvement
Responsibilities
Manage direct reports and ensure performance targets are met; Overhaul and manage knowledge management content; Coordinate impacts of marketing campaigns and project changes on operational processes; Draft and review letter templates; Present updates to clients and stakeholders; Ensure compliance with information security and data protection policies.
Seniority
Senior, hands-on IC with people management responsibilities
