Field Installation Manager
Core
Lead and manage a team of 8-12 field service technicians to ensure high-quality customer service and operational efficiency for satellite TV and smart home installations.
Role type
Senior Field Installation Manager (Team Lead)
Builds
In-home connectivity services (satellite TV, smart home devices) for residential customers
Domain
Telecommunications / Consumer Electronics / Home Services
Deliverable
client delivery
Required skills
Team leadership and coaching, safety compliance enforcement, fleet management, on-site inspection, process improvement, conflict resolution, technical training
Preferred skills
None stated
Technologies
None stated
Responsibilities
Direct, coach, and develop technicians; conduct on-site inspections for quality and safety; manage fleet vehicle maintenance; address escalated customer and employee issues; train staff on new processes and technologies
Seniority
Senior, hands-on IC with people management