AI Knowledge Base Analyst III
Core
Structuring knowledge for artificial intelligence by architecting AI-optimized content and analyzing prompts to improve automated bot responses and agent desktop retrieval.
Role type
AI Knowledge Base Analyst
Builds
AI-optimized knowledge base content, structured data for generative AI tools, and traditional support articles
Domain
Customer Experience Operations / AI Content Engineering
Deliverable
production ML models
Required skills
Markdown, HTML, CSS, JavaScript, semantic chunking, atomic writing, prompt logic analysis, root-cause analysis, technical troubleshooting
Preferred skills
GPT best practices, knowledge management strategy
Technologies
Markdown, HTML, CSS, JavaScript, GPT tools
Responsibilities
Architect AI-optimized content using Markdown and semantic chunking; Analyze over 100,000 weekly GPT prompts for root-cause analysis; Translate frontline agent feedback into knowledge base updates; Develop traditional support content using HTML and CSS; Collaborate with subject matter experts and developers
Seniority
Mid-level, hands-on IC