Bilingual Remote Customer Service Representative
Core
Handle back-to-back phone calls for tech support and customer service, resolving technical issues and billing questions for DISH TV and Boost Mobile customers.
Role type
Customer Service Representative (Tech Support)
Builds
Customer satisfaction and technical resolution for satellite TV and mobile service users
Domain
Telecommunications / Satellite TV / Mobile Services
Deliverable
client delivery
Required skills
Phone communication, Technical troubleshooting, Problem solving, Multitasking, English fluency, Spanish fluency
Preferred skills
None stated
Technologies
USB Headset, USB Keyboard, USB Mouse, USB Webcam, Ethernet cable
Responsibilities
Answer customer service and tech support calls, Resolve billing and programming inquiries, Promote products and services to customers, Maintain camera and engagement during video meetings
Seniority
Entry-level