Bilingual Remote Customer Service Representative
Core
Handle back-to-back phone calls for tech support and customer service, resolving technical issues and billing questions for DISH TV consumers.
Role type
Customer Service Representative (Tech Support)
Builds
Customer satisfaction and technical resolution for satellite TV and mobile service users
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
Phone communication, troubleshooting, multitasking, problem solving, dependability, resilience
Preferred skills
Bilingual communication (English/Spanish)
Technologies
USB Headset, USB Keyboard, USB Mouse, USB Webcam, Ethernet cable
Responsibilities
Answer customer service and tech support calls, resolve technical issues, promote products and services
Seniority
Entry-level, individual contributor