Assistant Vice President, Senior Production Support Specialist (ITSM)
Core
Orchestrating end-to-end production support lifecycle for mission-critical banking applications, ensuring high availability, stability, and operational excellence.
Role type
Senior IC production support specialist (ITSM)
Builds
Production support operations for banking applications
Domain
Banking / Financial Services
Required skills
ITSM frameworks (incident, problem, change management), root cause analysis, business continuity planning, regulatory compliance coordination, cross-team collaboration, operational risk identification, documentation management, deployment oversight
Preferred skills
Technology modernisation experience, project delivery methodologies, trend analysis, disaster recovery exercise leadership
Technologies
ITSM tools, monitoring systems, deployment platforms
Responsibilities
Lead production application support activities ensuring high availability and service reliability; Monitor service levels and operational health against targets; Resolve production incidents and act as escalation point; Oversee scheduled maintenance, deployments, and operational readiness; Drive proactive identification of operational risks and improvement opportunities; Maintain application inventory, documentation, and support models; Coordinate support activities across teams, vendors, and stakeholders; Lead service transition activities for new systems; Act as primary ITSM lead ensuring compliance with standards; Facilitate root cause analysis and problem management reviews.
Seniority
Senior, hands-on IC