Major Incident Manager, VP
Core
Lead response, coordination, and recovery of critical technology incidents across Banking and Securities businesses, serving as Incident Commander during enterprise outages.
Role type
Senior operational leadership Major Incident Manager
Builds
Operational resilience and service restoration for banking and securities platforms
Domain
Financial Services / Banking / Capital Markets
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL 4 Foundation, major incident management in banking, ITSM frameworks, executive communication, crisis management, stakeholder management, vendor management, production support, infrastructure operations
Preferred skills
AI-assisted operations (Microsoft Copilot), intelligent triage, automation, cloud infrastructure (AWS), Service NOW, observability platforms (Splunk, Dynatrace, AppDynamics), regulatory compliance
Technologies
Microsoft Copilot, Service NOW, Splunk, Dynatrace, AppDynamics, AWS
Responsibilities
Lead Severity-1 (P1) and critical production incidents; Serve as Incident Commander during outages; Coordinate technical command centers and bridge calls; Provide executive-level communications to stakeholders; Join post-incident reviews and problem management meetings; Manage third-party vendors during incidents
Seniority
Senior, hands-on IC with leadership scope
