Major Incident Manager, VP
Core
Lead response, coordination, and recovery of critical technology incidents across Banking and Securities businesses, serving as Incident Commander during enterprise outages.
Role type
Senior operational leadership Major Incident Manager
Builds
Operational resilience and service restoration for critical banking and securities platforms
Domain
Financial Services / Banking / IT Service Management
Required skills
ITIL 4 Foundation, Crisis Management, Stakeholder Communication, Vendor Management, Incident Command, Cross-functional Coordination, Regulatory Compliance, Production Support, Enterprise ITSM, Executive Reporting
Preferred skills
AI-assisted operations (Microsoft Copilot), Cloud Infrastructure (AWS), ServiceNow, Observability (Splunk/Dynatrace/AppDynamics), Change/Problem/SLM processes
Technologies
Microsoft Copilot, AWS, ServiceNow, Splunk, Dynatrace, AppDynamics
Responsibilities
Lead Severity-1 (P1) incidents and serve as Incident Commander, Coordinate technical command centers and bridge calls, Provide executive-level communications to stakeholders, Ensure alignment with ITIL Incident Management processes, Collaborate across Banking, Securities, Infrastructure, Cloud, Cybersecurity, and Vendor teams, Manage third-party vendors during incidents
Seniority
Senior, hands-on IC
