Desktop Support Technician, Level 2
Core
Level 2 Desktop Support Technician providing end-user computing support, hardware/software deployment, and troubleshooting for financial services clients.
Role type
Senior IC desktop support technician
Builds
Workstations, MS Office 365 environments, and IT asset configurations
Domain
Financial Services / Banking
Required skills
MS Office 365 support, network infrastructure (Routers, Switches, Firewalls, TCP/IP, LAN), hardware builds and deployments, ServiceNow ticketing, Intune and iOS configurations, VPN support, asset management, root-cause analysis
Preferred skills
Project scheduling, budget/resource management, white glove service delivery
Technologies
MS Office 365, ServiceNow, Intune, iOS, VPN, TCP/IP
Responsibilities
Respond to helpdesk tickets and resolve incidents via phone, email, or remote sessions; build, test, and deploy workstations; manage hardware/software assets; provide white glove support for executive employees; document problems and incidents; perform user provisioning/de-provisioning; collaborate on MS Office 365 knowledge base updates.
Seniority
Mid-level, hands-on IC