SysOps Application Support, VP
Core
Senior Application Support Specialist ensuring stability, availability, and performance of critical Transaction Banking, Payments, and Capital Markets platforms.
Role type
Senior IC application support engineer (payments/banking)
Builds
mission-critical payment systems and banking applications
Domain
Financial services, Transaction Banking, Payments, Capital Markets
Required skills
incident management, root cause analysis, system monitoring, vendor coordination, performance optimization, regulatory compliance, mentoring, SQL, Java, Spring Boot, Kafka, microservices, OpenShift, ROSA, AWS, Linux, Shell Scripting, Python, PowerShell, AutoSys, ServiceNow, Jira
Preferred skills
Business Analyst experience, leading production support efforts
Technologies
Splunk, Dynatrace, IR360, Oracle, DB2, Microsoft SQL Server, REST APIs, OpenShift, ROSA, AWS, AutoSys, ServiceNow, Jira, Confluence, SharePoint
Responsibilities
Provide first and second-line support for customer-facing systems, investigate and resolve incidents, proactively identify issues, collaborate with cross-functional teams, liaise with vendors, analyze system performance, maintain technical documentation, ensure regulatory compliance, lead outage calls, drive remediation tasks
Seniority
Senior, hands-on IC with leadership responsibilities