Remote Bilingual Customer Service Rep
Core
Handle back-to-back phone calls for tech support and customer service, resolving technical issues and billing/programming questions for DISH TV consumers.
Role type
Customer Service Representative (Tech Support)
Builds
Customer solutions and technical troubleshooting for satellite TV and mobile services
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
Phone communication, Technical troubleshooting, Problem solving, Multitasking, English fluency, Spanish fluency
Preferred skills
None stated
Technologies
USB Headset, USB Keyboard, USB Mouse, USB Webcam, Ethernet cable
Responsibilities
Answer customer phone calls, Resolve technical issues, Assist with billing and programming questions, Maintain camera on during video meetings
Seniority
Entry-level