Field Service Manager
Core
Lead and manage a team of 8-12 Field Service Technicians to ensure 100% customer satisfaction and high team performance.
Role type
Field Service Manager (Operations Lead)
Builds
Field service operations for satellite TV and smart home installation services
Domain
Telecommunications / Satellite TV / Smart Home Services
Required skills
Team leadership, coaching and mentoring, safety compliance, fleet management, on-site inspection, technical process training, conflict resolution, report writing, physical labor (lifting, climbing ladders), vehicle operation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Direct, coach, and develop Field Service Technicians; conduct on-site inspections for quality and safety; manage fleet maintenance and vehicle upkeep; train staff on new processes and technologies; address escalated customer and employee issues; improve team performance through hands-on work
Seniority
Mid-level Manager
