Account Management Administrator (w/m/d) [Sachbearbeitung Kundenbetreuung Leipzig]
Core
First point of contact for customers in the Leipzig branch, responsible for optimal customer experience, contract management, and cross-departmental process improvement.
Role type
Account Management Administrator
Builds
Customer service processes and contract administration for vehicle leasing and mobility solutions
Domain
Automotive mobility services / Leasing
Deliverable
client delivery
Required skills
Commercial training, customer service experience, contract management, cross-functional communication, MS Office, English
Preferred skills
Automotive industry background, knowledge of vehicle manufacturers/models
Responsibilities
Manage customer contracts and conditions, support daily customer operations and problem resolution, improve cross-departmental processes, maintain e-tools and assist customers with online platforms, implement customer service strategies