Rental FLEX Executive
Core
Managing operational and administrative tasks for Ayvens Flex short-term rental products, including booking responses, customer enquiries, vehicle collections, and fleet administration.
Role type
Senior IC rental operations executive
Builds
Flexible short-term rental vehicle availability and customer service interactions
Domain
Automotive rental and fleet management
Deliverable
product features
Required skills
rental operations, direct customer facing, fleet administration, de-fleet assessment, commercial awareness, analysis and reporting, problem resolution, independent work
Preferred skills
team environment participation
Technologies
Microsoft Word, Excel, PowerPoint
Responsibilities
Respond to incoming bookings and requests within SLAs, manage customer enquiries and in-life incidents, handle credit applications and account/payment setups, arrange vehicle collections per off-hire SLAs, ensure booking details and delivery quality standards, support account managers and CS teams as product SME, cover all aspects of fleet administration.
Seniority
Senior, hands-on IC
