International Customer Specialist [Specjalistka ds. Rozwoju Relacji Międzynarodowych z Nabywcami Aut Używanych]
Core
Managing and developing relationships with international buyers of used cars, ensuring acquisition and registration of new clients, and responding to their inquiries.
Role type
International Customer Specialist (B2B/B2C sales support)
Builds
Cross-border sales processes for used vehicles
Domain
Automotive leasing and used car sales
Deliverable
client delivery
Required skills
client relationship management, cross-border sales process management, CDD/KYC verification, CRM tools, problem-solving, organization
Preferred skills
automotive market knowledge, cross-border sales experience, Salesforce
Responsibilities
Manage portfolio and develop relationships with international used car buyers; Conduct client verification according to CDD/KYC rules; Manage buyer inquiries and complaints with local entities; Manage cross-border sales processes (documentation, payments, transport); Build knowledge of Ayvens systems and used car buyer expectations; Update documentation on local export sales specifics; Continuously improve remarketing actions based on customer feedback; Regular communication with Group branches/headquarters.