Technical Service Advisor(TSA)-3
Core
Handle customer service requests, approve service estimates, and coordinate accident management for vehicle leasing and fleet management.
Role type
Technical Service Advisor (Automobile)
Builds
Service & repair approvals, accident management processes, customer upkeep information
Domain
Automotive leasing and fleet management
Deliverable
client delivery
Required skills
Automobile technical knowledge, repair process understanding, negotiation, problem analysis, budget cost control
Preferred skills
Customer centric approach, vendor relationship management, process design
Technologies
Basic computer knowledge
Responsibilities
Scrutinize and approve service estimates, coordinate with insurance companies and workshops for accidents, provide technical vehicle upkeep information, ensure invoice payment coordination with dealers, maintain vendor relationships, control costs within budget
Seniority
Mid-level IC