Customer Care Agent (w/m/d) Fleet Management
Core
Customer Care Agent supporting fleet management operations, vehicle supply, claims, logistics, and driver management for corporate clients.
Role type
Customer Care Agent (Fleet Management)
Builds
Fleet management solutions and mobility services for corporate clients
Domain
Automotive fleet management and mobility services
Deliverable
client delivery
Required skills
Customer service, operations, administrative tasks, structured work, reliability, independence, problem-solving, team collaboration, clear communication, German (fluent)
Preferred skills
Automotive/leasing/mobility experience, English, CRM/ERP systems, digital tools, automation, data reporting
Responsibilities
Manage vehicle supply from order to leasing, handle claims and breakdowns, coordinate logistics and deliveries, support driver management, maintain fleet data, process billing and invoices, act as primary contact for VIP clients
Seniority
Entry-level to Mid-level, hands-on IC