Support Team Analyst
Core
Support case management processes and supplier relationships to ensure efficient customer service delivery and cost control.
Role type
Support Team Analyst
Builds
Customer service processes, supplier performance reports, and operational efficiency initiatives
Domain
Automotive leasing and fleet management
Deliverable
dashboards & analysis
Required skills
Process improvement, supplier relationship management, KPI analysis, data reporting, operational monitoring, cost monitoring, risk identification
Preferred skills
Knowledge base maintenance, service level planning, billing verification
Technologies
Excel, PowerPoint
Responsibilities
Define and update customer service processes, monitor supplier KPIs and costs, analyze service request and complaint processes, create service dashboards and reports, configure request management tools, monitor supplier billing and budget compliance, identify operational improvement opportunities, report operational anomalies and risks
Seniority
Individual Contributor