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Technical Support Analyst

Bengaluru, KA, in💼 Full-time🗓 2016-10-14 → 2026-07-31

Core

Level 2 technical support for managing patches, software updates, and troubleshooting for enterprise End User systems.

Role type

Level 2 Technical Support Analyst

Builds

Software update issuance packages and configuration for target platforms

Domain

Enterprise IT Support / Software Lifecycle Management

Deliverable

client delivery

Required skills

patch management, software installation, troubleshooting, test case creation, user acceptance testing coordination, knowledge base maintenance, SLA tracking

Preferred skills

process improvement, client coordination

Technologies

Visual Studio .Net, .Net Framework, Oracle Java Run Time Environment, AJAX tool kit, Silverlight, NuGet, TFS, Expression Studio, Enterprise Library

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