Technical Support Analyst
Core
Level 2 technical support for managing patches, software updates, and troubleshooting for enterprise End User systems.
Role type
Level 2 Technical Support Analyst
Builds
Software update issuance packages and configuration for target platforms
Domain
Enterprise IT Support / Software Lifecycle Management
Deliverable
client delivery
Required skills
patch management, software installation, troubleshooting, test case creation, user acceptance testing coordination, knowledge base maintenance, SLA tracking
Preferred skills
process improvement, client coordination
Technologies
Visual Studio .Net, .Net Framework, Oracle Java Run Time Environment, AJAX tool kit, Silverlight, NuGet, TFS, Expression Studio, Enterprise Library
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