Conseiller Clientèle Restitution en alternance
Core
Managing Level 2 customer requests and optimizing vehicle return processes for a fleet management company.
Role type
Junior Customer Success Associate (Apprentice)
Builds
Customer service workflows and vehicle return documentation for fleet clients
Domain
Mobility / Fleet Management / Logistics
Deliverable
client delivery
Required skills
CRM management, data analysis, report generation, call handling, stakeholder communication
Preferred skills
organizational skills, autonomy, teamwork, analytical thinking
Technologies
Salesforce, Microsoft Office
Responsibilities
Manage Level 2 customer queries via CRM, provide clients with performance indicators and improvement advice, track vehicle return files to ensure contract closure, handle inbound and outbound calls, communicate with external service providers
Seniority
Junior, apprentice
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