IT Help Desk Mitarbeiter/in (w/m/d)
Core
First point of contact for employee IT inquiries via ticketing system, handling hardware administration, deployment, and cloud phone system support.
Role type
IT Help Desk Technician
Builds
Client hardware and software support, cloud phone system maintenance
Domain
IT Support / Energy Utilities
Required skills
Microsoft Client Operating Systems, Office Applications, Phone Systems, Ticketing Systems, Hardware Administration, Patch Management, Incident Resolution
Preferred skills
Cloud Technologies, IT Security Awareness, Project Support
Technologies
Microsoft Client OS, Office, Cloud Phone Systems
Responsibilities
Answering IT inquiries via ticket system, Administering and deploying client hardware, Installing new hardware and software components, Supporting cloud phone system administration, Documenting client IT inventory, Performing patch management, Conducting continuous fault analysis and troubleshooting
Seniority
Mid-level, hands-on IC